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Vision FAQ

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Q. What is the vision benefit? Does it include eye examinations? Does it include contact lenses?

A. The vision benefit offers 20% to 60% discounts on eyewear and eye care at more than 12,000 optical locations throughout the United States. Providers include national optical chains such as LensCrafters, Pearle Vision, EyeMasters, JCPenny, and Sears as well as regional chains and thousands of independent practitioners. Often many participating locations offer discounts of 10% on eye exams for both eye glasses and contact lenses. Additionally, the ophthalmology portion of the network offers 10% to 30% discounts on eye exams and surgical procedures, including the popular laser surgeries in select markets.
On average, members receive a 20% discount on replacement contact lenses (excluding disposable lenses) and specialty items at retail locations. Members may elect to use the mail order service to purchase replacement contact lenses (including disposables) at a 10% to 40% discount.


Q. Is the Coast To Coast (CTC) discount plan insurance?

A. No. While an insured plan is available, CTC is a discount eyewear and eye care program. There are no claim forms or reimbursement procedures. The participating retail optical locations will give the discount at the time of the purchase.

 

Q. Can members use CTC if they already have vision insurance?

A. Yes. In most cases CTC can be utilized to eliminate or reduce the deductible. Once the insurance benefit has been exhausted, members may use their discount to buy additional pairs of glasses or contacts.

 

Q. Is there a limit on the number of times the benefit can be used?

A. There is no limit on the number of times the member or family member can take advantage of the savings provided by CTC.

 

Q. Does the CTC discount plan cover family members?

A. It covers the member, their spouse and all legal dependents.

 

Q. What is covered with CTC membership?

A. Prescription glasses and contact lenses are discounted 20% to 60% in most cases. Eye exams and surgery are discounted 10% to 30% where available.

 

Q. Why does the discount vary from 10% to 60%?

A. Many variables go into the calculation of the discount such as market demographics, location, hours of operation, one-hour service capability and level of retail mark-up.

Example - a chain provider in a major metropolitan mall, open seven days a week, 10 hours a day with an on-site lab, will more than likely have a different mark-up than an independent practitioner in a rural community. However, members will pay almost exactly the same price for the exact same materials regardless of where the purchase is made. Only the percentage of discount off retail may vary.

 

Q. Can members receive the discount at any optical location?

A. No. Members must go to an optical location that is contracted with Coast to Coast Vision to receive a discount. Our providers include national, regional and local chains as well as thousands of independent professionals.

 

Q. What is a dispensing fee?

A. The dispensing fee is the amount of money that is added to the provider's wholesale acquisition cost of materials. It is generally the only profit made by the provider on a purchase.

 

Q. Is the eye exam discounted?

A. Yes, at approximately 4,000 of our 12,000 locations nationwide. Our member service representatives can provide the member with the locations that discount eye exams.

 

Q. How does the benefit work?

A. Members should call the toll-free number located on the membership card to locate an optical provider in their area. To receive the discount, the member must show the provider the membership card and identify his/herself as a member of the Coast to Coast Vision Plan to receive the discount.

 

Q. Do members receive a discount if the store is running a sale?

A. The location will not combine our contracted discount with the sale price. However, in most cases, the Coast to Coast price will be better than the sale price.

 

Q. Do the retail locations mark up the merchandise to give the discount?

A. No. Members receive the discount because CTC brings the buying power of over 10 million members to the optical retailers participating in the plan.

 

Q. How do members nominate their doctor or optician for the Coast To Coast plan?

A. To refer a doctor to the Coast to Coast Plan, the member must provide his/her name, address and phone number and we will contact him/her about becoming a provider. If the practitioner does not wish to join the plan, the member may still use him/her for their eye exam. Simply take the prescription to one of our participating providers to receive a discount on glasses or contact lenses.

 

Q. Can members purchase disposable contact lenses at a discount through a participating optical center?

A. No. Disposable lenses are generally priced as "loss leaders" at the retail stores. However, members can use the mail order contact lens program to receive discounts when ordering disposable lenses.

Q. What if a members contact lenses are destroyed while they are on vacation?

A. Simply call the toll-free number on the back of the membership card. The patient registration keeps the prescription on file until it expires and we can send the replacements overnight to almost anywhere in the world.